Wrenhaven's libraries have started lending laptops in the same way as books, alongside weekly classes for residents who want help getting online. The scheme, launched in all eleven branch libraries this month, is aimed mainly at older people and those who cannot afford a computer of their own.
Library members can borrow a laptop for up to three weeks, with a mobile data allowance included for those without home broadband. The 300 machines were refurbished by a social enterprise in Eastmoor that repairs donated office equipment, and each one is wiped and reset when it comes back. So far no device has been reported lost.
The classes, held in groups of no more than six, cover the basics: sending emails, making video calls, booking appointments and paying bills online. A session on spotting scam emails and messages has proved the most popular, with waiting lists at several branches. Volunteers, many of them retired teachers and students from Eastmoor College, help lead the sessions.
My granddaughter lives on the other side of the world. Last week I saw her new baby on a screen for the first time.
So said Jean Halloran, 79, who joined a class at Millbrook library in September. Library services manager Simon Achebe said many people felt embarrassed to ask for help. "There is no such thing as a silly question in these classes," he said. "Lots of people have been told to 'just go online' for things and have no idea where to start."
Built to last
The scheme is funded for two years by the city council and a charitable trust. Mr Achebe said libraries were tracking how many borrowers went on to get their own devices or broadband, and whether demand for help at council offices fell. Anyone interested can book a place at their local library or by phone, and no previous experience is needed.